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Techies Software Solutions Inc
221 Laurel Road, Suite 165 Echelon II
Voorhees Township
NJ 08043
Phone: +1-888-320-7863

Customer Relationship Management

CRM stands for “customer relationship management” and it’s software that stores customer contact information like names, addresses, and phone numbers, as well as keeps track of customer activity like website visits, phone calls, email, and more. With CRM you can easily manage all your company’s relationships and interactions with customers and potential customers. The goal is clear: Improve business relationships. A CRM system helps your business stay connected to customers, streamline processes, and improve profitability.

When people talk about CRM, they are usually referring to a CRM system, a tool that helps with contact management, sales management, productivity, and many more.A CRM solution helps you focus on your business relationships with individual people — including customers, users, colleagues, or suppliers — throughout your lifecycle with them, including finding new customers, winning their business, and providing support and additional services throughout the relationship.

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Customer Relationship Management Services

Do you spend more time tossing between sales activities? There is a better way to follow up your routine sales tasks, appointments and calls. With CRM View for Activities, you can now sell faster by focusing on the prospects that are most important for you today. With visibility and easy access to data, it's easier to collaborate and increase productivity of your business.

Features Of Web Based CRM
  • Capture leads from your website
  • Sales Performance Management
  • Reports and Dashboards
  • Campaign management
  • Improve your workflow
  • Data-driven marketing
  • Customization options
  • Sales forecasting
  • Visitor tracking
  • Open Source
  • Sales Data
Benefits of CRM
  • Improved ability to cross-sell
  • Insights for better decisions
  • Better internal communication
  • Offer better customer support
  • Increase sales opportunities
  • Increased team colloration
  • Align sales and marketing
  • Profile customers easily
  • Get real-time data
  • Collect data fast
  • Cost savings

Customization & Development

Techies Software Solutions Customize CRM according to clients requirement. CRM systems start by collecting a customer's website, email, telephone, social media data, and more, across various sources and channels. It may also automatically pull in other information, such as recent news about your business activity, and it can store customer details, such as a client's personal preferences on communications. The CRM tool organizes this information to give you a complete record of individuals so you can better understand your relationships over time.

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CRM integration

Connect to your customers in a whole new way. Build more meaningful and lasting relationships — better understand their needs, identify new opportunities to help, address any problems faster and deploy customer-focused apps lightning fast. With a single view of every customer interaction you can sell, service and market like never before.

Types Of CRM Tehnology

More administration means less time for everything else. An active sales team can generate a lots of data. Other are out on the road talking to customers, meeting prospects, and finding out valuable information – but all too often this information gets stored in handwritten notes, laptops, or inside the heads of your employees. Even if you do successfully collect all this data but Reports can be hard to create and they can waste your valuable time. You can lose sight of what your teams are up to, which means that they can’t offer the right support to customers at the right time – while a lack of oversight can also result in a lack of accountability from the team. Without a common platform for customer interactions, communications can be missed or lost, leading to a slow or unsatisfactory response from your customers.

  • Operational: The CRM’s main goal here is to automate workflows in sales, marketing, and customer service.This is commonly used by managers, marketers, salespeople and tech support to offload repetitive tasks and fast track work.
  • Collaborative: This CRM type promotes teamwork and transparency among sales, marketing, and support by sharing customer information and synching their activities. It features excellent communication tools including social discussions.